Always check the included information and if you can’t find the answer you’re looking for then consider submitting a ticket with a support request.
Item Support Includes
- Answering questions about how to use the item
- Answering technical questions about the item
- Help with defects in the item
- Item updates to ensure ongoing compatibility and to resolve security vulnerabilities
Not Included in Item Support
- Theme customization and requests that require or involve custom coding
- Installation of the item
- Hosting, server environment, or software
- Support for compatibility with 3rd party plug-ins
- Support for out-dated or modified themes
For more information on Item Support Policy please refer to the original document.